NCIER®
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Your search for "911" returned resources covering the critical role of dispatch and 911 centers in active shooter response. The dispatch center is not a background function—it's the initial intelligence hub and communication backbone during hostile events. NCIER has published research, a white paper, an infographic titled "The 911 Intelligence Nexus," and multiple podcast episodes (including Episode 121 with Bill Godfrey) exploring dispatch challenges like ghost calls, radio traffic management, and location accuracy. To deepen your understanding of how dispatch integrates with law enforcement, fire, and EMS during these incidents, I'd recommend the ASIM Advanced course, which covers multi-discipline coordination including dispatch integration.

16 results for "911"

Podcast Ep 121: The Critical Role of Dispatch and 911

...is overlooked, and that's today's topic. The critical role of dispatch and 911 and how they can save your Welcome to the Active Shooter Incident Management Podcast. My name is Bill Godfrey,...

Research The Critical Role of Dispatch and 911 in Hostile Event Management

This white paper emphasizes the critical, often overlooked role of dispatch and 911 centers as the initial intelligence nexus during hostile events like active shooter incidents. The authors highlight...

Research The 911 Intelligence Nexus: The Backbone of Hostile Event Management

The infographic, titled "The 911 Intelligence Nexus," illustrates the critical role of dispatch centers during hostile events. Its primary purpose is to outline how the dispatch center acts as the ini...

Blog Dispatch & 911: The Missing Backbone in Active Shooter & Hostile Event Response

For chiefs, 911 directors, and public safety leaders, there’s a critical piece of active shooter and hostile event readiness that often gets overlooked: Your dispatch and 911 center. In this 10-...

Podcast Ep 63: Chasing Ghost Calls

...in and "Somebody's shooting, somebody's shooting." That's going to be another 911 call at an adjacent business across the street that extends it out and can give it the appearance of a secondary...

Podcast Ep 44: Ep 44: Comm Center Challenges Part 2

In Part 2 of this week's podcast, we are continuing our topic of 911 and the dispatch center during an active shooter event.

Podcast Ep 43: Ep 43: Comm Center Challenges Part 1

In Part 1 of this week's podcast, we talk about some of the challenges in the 911 dispatch center during an active shooter event. A few topics we cover are the best sense of location, radio traffic, a...

Blog Your Dispatch Center Is the Initial Intelligence Hub in a Hostile Event

During an active shooter or hostile event, your dispatch / 911 center is not a background support function. It is the initial intelligence hub and communication backbone for everything that happens in...

Podcast Ep 98: Crisis Communication Strategies

...social media beyond its typical term to include text messaging, email, reverse 911 calls, you know, some tools that may not be immediately available to a business but are available to public safety....

Podcast Ep 85: Common Misconceptions Revisited

...they need to be training with their fire department and their EMS and their 911 center, but yet day to day, push comes to shove, the training calendar comes out and we're still doing the same...


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