A multinational technology company queries prior contacts after customer-service threats, warns or restricts the customer, notifies the closest facility, and contacts law enforcement if the situation escalates.
When a threat is received, the BTAM team runs queries to identify previous contacts with the customer
At a nationwide healthcare network, when patients engage in problematic or concerning behaviors, a flag placed in the patient's digital record notifies staff.
When patients engage in problematic or concerning behaviors, a flag placed in the patient’s digital record notifies staff.
A multinational technology company frequently receives threats through its customer service sector.
A multinational technology company frequently receives threats via their customer service sector.
The tech company's team manages the customer by sending warnings, restricting access to company services, and identifying and notifying the company facility closest to the customer's location.
From there, the team manages the customer by sending warnings, restricting access to the company’s services, and identifying and notifying the company facility closest to the customer’s location.
If the situation escalates, the tech company's team contacts law enforcement.
If the situation escalates, the team contacts law enforcement.
A nationwide healthcare network has a BTAM team that specializes in handling concerns related to its patients.
A nationwide healthcare network has a BTAM team that specializes in handling concerns related to their patients.
Staff at the healthcare network also send letters to the patient's family to notify them of concerns.
Staff also send letters to the patient’s family to notify them of concerns.
The healthcare network has its own law enforcement personnel ready to respond to imminent risk or crisis, or when criminal activity is suspected or identified.
The organization has its own law enforcement personnel ready to respond to situations of imminent risk or crisis or when criminal activity is suspected or identified.
The healthcare network employs mental health professionals, including counselors and social workers, who practice trauma-informed care and serve patients struggling with their mental health.
The organization also employs mental health professionals, including counselors and social workers, who practice trauma-informed care and offer services to patients struggling with their mental health.
The healthcare network's BTAM team can leverage partnerships with other personnel in the organization to assess and manage patients of concern.
The BTAM team can leverage partnerships with other personnel in their organization to assess and manage patients of concern.
After a threat is received and prior contacts are queried, the multinational technology company's BTAM team assesses whether this behavior is a trend and whether it is indicative of violent intent.
assesses whether this behavior is a trend and whether it is indicative of violent intent
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