The general method for gathering information using the Systems Approach remains the same for all cases, though the specific systems used may differ from case to case.
the general method for gathering information using the Systems Approach remains the same for all cases
In this fictional example, a colleague's escalating statements led to interviews, a family check and coordinated outreach, after which the employee's workload was reduced and he was referred to counseling support.
employees at a software company submit a report of concern to the BTAM team about a colleague who is making increasingly agitated statements
In this fictional example, a retail customer's social media posts prompted employee interviews, an IT review and a consensual law enforcement interview, leading to a no-trespass order from physical stores.
The BTAM team determines that the individual presents a low risk for physical harm but a high risk for causing disruption at the store
Internal systems are almost always relevant when assessing an individual who is currently, or has previously been, employed by the organization.
these systems are almost always relevant when assessing and managing an individual of concern who is currently, or has previously been, employed by the organization
For employees, leveraging organizational systems will often be sufficient to assess and manage the risk posed.
leveraging organizational systems will often be sufficient to assess and manage the risk posed
Internal systems can also hold relevant information about other individuals of concern, including customers, clients, visitors, or members of the public.
Internal systems can also have relevant information about other individuals of concern, including customers, clients, visitors, or members of the broader public
A retail organization assessing a disruptive customer may get valuable insight into the individual's background by speaking with the physical security staff who dealt with them.
may get valuable insight into the individual's background and behaviors by speaking with their physical security professionals
The fictional examples described below highlight how different systems may be leveraged depending on the unique characteristics of a case.
how different systems may be leveraged depending on the unique characteristics of a case
Coworkers reported that the employee had claimed he might snap if things did not improve at work, and a supervisor reported a sharp decline in his performance and demeanor.
his coworkers report that he has claimed he might "snap" if things don't improve at work
The BTAM team's interview revealed that the employee was going through a difficult separation from his spouse, and his brother confirmed the struggle in a phone call.
discovers that he is going through a difficult separation from his spouse and has had trouble adjusting to this change, which the employee's brother confirmed during a phone call
An organization's assessment of a current employee may look different and may draw on different sources of information than the systems used when assessing a customer.
For instance, an organization's assessment of a current employee may look different and may leverage different sources of information compared to the systems used when assessing a customer.
Why inferred Typed statement, not conjecture: the 'may'/'might'/'can' is permissive guidance (what a team may do), not speculation about what is the case.
In the fictional software-company example, the Systems Approach surfaced a supervisor's report of a sharp decline in performance and demeanor, coworkers' reports that he said he might snap if things did not improve, and HR's report of a coworker's complaints about his rude and combative nature.
During their assessment, the BTAM team uses the Systems Approach to identify several concerns about the employee
Through coordinated outreach by the BTAM team, the supervisor, and HR, the fictional employee's workload was temporarily reduced and he was referred to the company's EAP for counseling and support.
Through coordinated outreach between the BTAM team, his supervisor, and HR, the employee has his workload reduced temporarily and is referred to the company's EAP so that he may receive counseling and support.
In the fictional retail example, a frequent customer with a history of disruptive and concerning behaviors recently posted on social media alluding to something bad happening to the store.
A major retail outlet has a frequent customer with a history of disruptive and concerning behaviors who recently made posts on social media alluding to something bad happening to the store.
In the fictional retail example, the BTAM team gathered information by interviewing store employees, directing company IT to review the customer's publicly available social media posts, and coordinating with law enforcement on a consensual interview about the posts.
The BTAM team uses the Systems Approach to gather information through interviews with employees from the store, direct the company IT department to further review the individual's publicly available social media posts, and coordinate with law enforcement to conduct a consensual interview with the individual regarding the social media posts.
In the fictional retail example, the BTAM team worked with local law enforcement to issue the customer a no trespass order for all physical store locations while offering him discount codes for online shopping on the store's website.
The BTAM team works with local law enforcement to issue the customer a no trespass order from all physical store locations, while offering him discount codes for online shopping through the store's website.
The report defines internal systems as systems within the organization itself.
Internal systems are systems within the organization itself.
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