It is important to establish how reports of concern will be initially processed upon receipt.
It is important to establish how reports of concern will be initially processed upon receipt.
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
The triage approach may vary with organization characteristics such as size and staffing.
The approach may vary based upon the organization's characteristics, including organizational size, staffing, and other factors.
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
Small organizations may have reports sent directly to the BTAM team for screening and assessment.
small organizations may have reports sent directly to the BTAM team for screening and assessment
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
Large organizations that receive many reports can use a more complex triage process that preliminarily evaluates imminence and relevance to the BTAM team.
large organizations that receive many reports can utilize a more complex triaging process in which reports undergo a preliminary evaluation of their imminence and relevance to the BTAM team
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
Reports should be received by trained individuals who know the BTAM process and understand that even an isolated report may indicate larger risk.
Reports should be received by trained individuals who are familiar with the BTAM process
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
Even an isolated report may be indicative of a larger risk.
even an isolated report may be indicative of a larger risk
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
One component may be better equipped to evaluate or address a concern than another, and these differences should be considered when routing reports.
one component of the organization may be better equipped to evaluate and/or address a concern than another component
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
Once a report is received, an initial screening should be completed.
Once a report is received, an initial screening should be completed.
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
Reports describing emergencies, such as a terminated employee brandishing a weapon on site, are not appropriate for a BTAM and should prompt an immediate call to security, emergency dispatchers, or local law enforcement.
Reports that describe emergency situations, such as a terminated employee brandishing a weapon on site, are not appropriate for a BTAM
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
A credible report appears accurate, is submitted in good faith, and includes specific details about the individual of concern and the threat.
The report should appear to be accurate, be submitted in good faith, and include specific details about the individual of concern and the nature of the threat or concern.
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
If the BTAM team is unsure about a report's credibility, the team should gather additional information until a determination can be made.
If the BTAM team is unsure about the credibility of a report, the team should commence additional information gathering until a determination can be made.
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
A report is actionable if it contains enough detail to facilitate investigation and is relevant to the purpose and scope of the BTAM program.
The report should contain enough details about the situation that elicited concern to facilitate further investigation
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
Most non-imminent reports that are credible and actionable should be routed to the appropriate party, usually the organizational BTAM team, for inquiry and assessment.
should be routed to the appropriate party, usually the organizational BTAM team, for inquiry and assessment (see Step 5)
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
Some cases may need no further BTAM action and may be appropriate for other services or systems.
Other cases may require no further action from the BTAM team, but they may be appropriate for other services or systems.
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
When a report is referred elsewhere, the reason for referral should be documented and records preserved under the organization's retention policy.
the reason for referral should be documented, and the records should be preserved based on the organization's records retention policies
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
The report gives requests for reasonable accommodations as an example of a report outside the BTAM team's responsibilities.
requests for reasonable accommodations
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
During the initial screening of a report, three determinations should be made about it: whether it describes an emergency, whether it is credible, and whether it is actionable.
During the initial screening, three determinations should be made about the report:
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
The first initial-screening determination is whether the report describes an emergency.
Is the report describing an emergency?
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
The third initial-screening determination is whether the report is actionable.
Is the report actionable?
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
The second initial-screening determination is whether the report is credible.
Is the report credible?
cite page 57 Step 4: Identify and Process Reports of Concerning Behavior
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