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Front matter
Key Terms
Introduction
Part 1: Mass Attacks at Workplaces
The Incidents
The Attackers
Current or Former Employees
Customers, Clients, Patients, and Visitors
Romantic Partners and Relatives
Mental Health Symptoms Across Attacker Types
Research Conclusion
Part 2: A Guide for Workplace Violence Prevention
Step 1: Commit to Employee Safety and Support
Step 2: Establish BTAM Program Policy and Procedures
Step 3: Assemble a Multidisciplinary BTAM Team
Step 4: Identify and Process Reports of Concerning Behavior
Step 5: Gather Information to Assess for Risk
Step 6: Develop Risk Management Strategies
Step 7: Promote a Safe and Supportive Organizational Climate
Step 8: Provide Training for All Employees
Conclusion
Appendices
Endnotes

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