8 claims on pp. 48–91 (statement 8).
Team members should receive recurring training on the organization's BTAM process so they understand their roles.
Team members should receive recurring training on the organization's BTAM process
Regular training and roleplaying exercises build staff verbal and non-verbal de-escalation skills to prevent escalating aggression.
Providing regular training and roleplaying exercises to build staff skills in verbal and non-verbal de-escalation techniques to prevent escalating aggression.
Workforce training programs should consider training availability and accessibility, content, frequency, and continuous messaging.
Workforce training programs should consider training availability and accessibility, content, frequency, and continuous messaging.
Organizations should consider the availability and accessibility, content, and frequency of training, and how to use continuous messaging so employees are educated and empowered to contribute to violence prevention.
Organizations should consider the availability and accessibility, content, and frequency of training, and how to use continuous messaging to ensure employees are educated and empowered to contribute to violence prevention efforts.
All employees should be regularly trained on workplace violence prevention.
All employees should be regularly trained on workplace violence prevention.
Organizations should deliver workplace violence prevention training during new employee orientation and establish cycles for refresher training.
Organizations should deliver workplace violence prevention training during new employee orientation and establish cycles for refresher training.
BTAM teams should determine refresher frequency based on organization size, turnover rate, and available resources, and fit it into the wider training schedule.
BTAM teams should determine the frequency of these refresher trainings based upon organization size, turnover rate, and available resources
Continuous messaging supports workplace violence prevention education between training cycles.
Continuous messaging supports workplace violence prevention education between training cycles.
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