35 claims on pp. 48–91 (statement 29, evidence 6).
Team members should engage in comprehensive skill-building to promote program fidelity and build expertise for effective assessment and management.
They should also engage in comprehensive skill-building to promote program fidelity and build expertise for effective assessment and management.
Training should include an overview of the BTAM process, team roles and responsibilities, how the team operates, and information sharing.
Overview of the BTAM process. This should include information about the BTAM process, including roles and responsibilities
Team members should be well trained on what and how behaviors of concern should be reported and how to respond to reports.
BTAM team members should be well-trained in what and how behaviors of concern should be reported in their organization
BTAM team members should be knowledgeable about risk management resources within the organization and in the broader community.
BTAM team members should be knowledgeable about the risk management resources available, both within the organization and the broader community.
Training should describe when it is appropriate to contact law enforcement and the procedures to follow once they are contacted.
Training for BTAM members should describe when it is appropriate to contact law enforcement
Training should give an overview of BTAM policies and procedures and related policies such as disciplinary procedures and the emergency response plan.
an overview of the policies and procedures that guide the BTAM team's day-to-day operations
BTAM team members should be aware of municipal, state, and federal laws, rules, and regulations that apply to their work.
BTAM team members should also be aware of municipal, state, and federal laws, rules, and regulations that apply to their work.
Other training, such as mental health, de-escalation, mediation, trauma-informed care, and tabletop exercises, can be valuable to team members.
Other training can be valuable to BTAM team members, including training on mental health
NTAC offers free recurring virtual trainings delivered by NTAC staff on research findings and BTAM practice.
The U.S. Secret Service NTAC offers free recurring virtual trainings delivered by NTAC personnel.
Training content for team members should address an overview of the BTAM process, reporting mechanisms, risk management, contacting law enforcement, BTAM policies and procedures, documentation and records management, and legal and privacy considerations.
Training content for team members should address the following:
Documentation training should include when forms are recommended versus required, who must complete the forms, and how the forms should be completed, shared, and/or stored.
This should include when forms are recommended as opposed to when they are required, who must complete the forms, and how the forms should be completed, shared, and/or stored.
Regular meetings provide an opportunity for discussion and tabletop or role-playing scenarios so members are prepared to apply BTAM best practices.
conduct tabletop or role-playing scenarios
Regular training and roleplaying exercises build staff verbal and non-verbal de-escalation skills to prevent escalating aggression.
Providing regular training and roleplaying exercises to build staff skills in verbal and non-verbal de-escalation techniques to prevent escalating aggression.
Workforce training programs should consider training availability and accessibility, content, frequency, and continuous messaging.
Workforce training programs should consider training availability and accessibility, content, frequency, and continuous messaging.
Organizations should determine the appropriate medium for the training material, such as in-person facilitation, an online module, or a combination.
Organizations should determine the appropriate medium for the training material
Training modules should be sensitive to employees' knowledge, experience, and time available.
Training modules should be sensitive to the employees' knowledge, experience, and time available.
Organizations may wish to consider the time employees spend on training modules, variance in primary speaking languages, and the audio and visual needs of the workforce.
organizations may wish to consider the time employees typically spend on training modules, variance in primary speaking languages, and the audio and visual needs of the workforce
Content specific to the BTAM process should be incorporated into workplace violence training.
Content specific to the BTAM process should be incorporated into workplace violence training to educate the general workforce about the process.
When determining content, it is important to consider what employees need to know about the BTAM process and their responsibility in violence prevention.
it is important to consider what employees need to know about the BTAM process and what their responsibility is in violence prevention.
Training content might include ten listed topics, from the BTAM definition to employee protections against retaliation for reporting.
Training content might include:
Training content might include the definition of behavioral threat assessment and management.
the definition of behavioral threat assessment and management
Training content might include the guiding principles and goals of BTAM programming.
the guiding principles and goals of BTAM programming
Training content might include an overview of how BTAM fits within the larger workplace violence prevention strategy.
an overview of how BTAM fits within the larger workplace violence prevention strategy
Training content might include reference to relevant organizational BTAM policies.
reference to relevant organizational BTAM policies
Training content might include a general overview of the threat assessment and management process.
a general overview of the threat assessment and management process
Training content might include information on the types of behaviors to report.
information on the types of behaviors to report
Training content might include how to report concerns.
how to report concerns
Training content might include what to expect once a report has been submitted.
what to expect once a report has been submitted
Training content might include expectations about confidentiality.
expectations about confidentiality
Training content might include an overview of employee protections, including policies against retaliation for reporting.
an overview of employee protections, including policies against retaliation for reporting
The organization has found these more intentional forms of raising awareness on workplace violence prevention to be more effective than the traditional all-service awareness training approach.
The organization has found these more intentional forms of raising awareness on workplace violence prevention to be more effective than the traditional all-service awareness training approach.
A global organization's BTAM team ran awareness sessions with HR, legal and other teams, teaching staff to act on a cluster of behaviors rather than wait for harm. The team says it still receives requests about these sessions four or five years later.
if you start seeing behaviors, especially a cluster of behaviors, you take action then.
A security director at a major entertainment company says micro-learnings, short online videos distilled from training content, are among the most helpful tools for educating employees.
We have found micro-learnings to be one of the most helpful tools in educating the masses at our organization.
A security director at a major entertainment company reports that each of the company's micro-learning videos ranges in length from 9 to 12 minutes.
Each video ranges in length from 9-12 minutes.
A security director for a healthcare system says enhancing situational awareness and training people on how to respond is critical.
Enhancing situational awareness and training people on how to respond is critical.
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