Risk Management Strategies

STEP 6 | Develop Risk Management Strategies

During each meeting, the team will discuss recent reports of concerning behaviors, ongoing case updates, risk management strategies, and recommendations for intervention or support.

When they do come forward, we follow the victim's lead with safety in mind.

We make a safety plan with them to achieve their goals.

Through coordinated outreach between the BTAM team, his supervisor, and HR, the employee has his workload reduced temporarily and is referred to the company's EAP so that he may receive counseling and support.

The BTAM team works with local law enforcement to issue the customer a no trespass order from all physical store locations, while offering him discount codes for online shopping through the store's website.

positive home life factors may include supportive families, healthy relationships, and other dynamics that could support intervention strategies to mitigate risk

For example, if an assessment reveals an individual is fixated on past attackers, has grown increasingly isolated, and has posted concerning violent content on social media, the BTAM team will need to develop the appropriate strategies to manage the risk the individual may pose toward the workplace.

This case management plan must be tailored to the individual and their unique circumstances and environment

should identify specific goals and strategies to reduce their risk of harm to themselves or others

The process should be tailored to address the unique characteristics of the individual of concern and their environment.

Case management strategies vary but can include making referrals for services and supports, monitoring an individual's electronic activities

If appropriate, the BTAM team should adjust the case management plan and implement revised strategies until the individual is no longer determined to pose a risk of harm to themselves or others.

Specific risk management strategies used during the BTAM process should be informed by the four foundational elements

Management strategies for addressing factors of concern (i.e., negative factors) for employees can include additional employment support or mentoring, free or reduced-rate counseling services

In addition to addressing negative factors, management should include efforts to promote positive factors

These can include support of the individual's personal, financial, and/or career goals, facilitation of social connections, and participation in employee resources and interest groups.

Identify negative factors and create strategies to support positive outcomes.

Specific strategies will depend on the organization, resources, applicable federal and state laws, and the characteristics of the situation and the individual of concern.

Some strategies for creating a situation less prone to violence include changing an employee's schedule when there are conflicts among staff

When, how, and to what degree different internal and external systems are leveraged will depend on the individual of concern's affiliation with the organization, the unique circumstances of the individual of concern, and the resources available.

Risk management strategies should be tailored to address the unique characteristics of the organizational environment and the individual of concern

This form should document the specific interventions pursued and implemented, detailed timelines for providing referrals, the person designated to monitor response and compliance with interventions, and the outcome of each referral or intervention

BTAM teams can lead employees toward positive outcomes by clearly communicating workplace expectations and what actions will be taken if those expectations are not met

Best practices in managing concerning behavior displayed by employees include

Support and assistance are strategies that can often be used to address factors of concern.

Organizations can offer EAPs as a resource during BTAM to connect employees in need with counseling and supportive services.

The assistance of mediators, an ombudsman, or other forms of dispute resolution should be used as needed to provide a neutral third party skilled in resolving conflict.

can be a useful tool for managing an employee's performance, maintaining accountability, and offering an avenue for structured support.

These strategies are not exhaustive and not appropriate for all cases.

BTAM teams should carefully consider these intervention methods in the full context of what is known about the individual and their environment.

BTAM teams should work with the employer to develop and implement a case management plan to effectively address the factors of concern for the employee, which may or may not involve punitive measures.

As a manager, your responsibility is to coach the individual and help them … If that doesn’t work, talk to them about what they are not doing right and what they need to fix.

Issue alerts for employees to be on the lookout for an individual of concern and inform employees, including building security personnel, of what actions to take if they see the individual.

Enhance physical security measures. This can include stationing armed or unarmed security professionals at workplaces or using security cameras, metal detectors, or other security resources and devices.

From there, the team manages the customer by sending warnings, restricting access to the company’s services, and identifying and notifying the company facility closest to the customer’s location.

Other strategies can also be effective in handling these matters, including alternative dispute resolution methods, conflict mediation, and transferring one employee to a different