44 claims on pp. 27–91 (fact 1, statement 25, evidence 16, conjecture 2).
It is critical that all employees and other members of the workplace are trained to recognize and report concerning behaviors so appropriate action can be taken.
It is critical that all employees and other members of the workplace are trained to recognize and report concerning behaviors
Step 8 of the Framework for Prevention is to provide training for all employees.
STEP 8 | Provide Training for All Employees
cite page 32 Part 2: A Guide for Workplace Violence Prevention
A threat manager lacked leadership support, and after layoffs an employee threatened to return with a gun. Staff did not report the threat because they lacked threat-handling training, and no additional resources were provided.
Due to their lack of training in handling threats, employees did not inform the threat manager about the employee's threat of violence or his termination.
Employees benefit from an explanation of the BTAM process, how it can help, and their role in it. Outreach should focus on safety, violence prevention, and employee support.
Employees will benefit from an explanation of the BTAM process, how it can help, and their role in the process.
The legislation sets standards for documentation, record-keeping, and employee training. It also mandates that the violence prevention plan be written and easily available to employees. (Source: endnote 7.)
This legislation also sets standards for documentation, record-keeping, and employee training, and it mandates the violence prevention plan be written and easily available to employees.
cite page 40 Step 2: Establish BTAM Program Policy and Procedures
Organizations should evaluate awareness of the program and employee understanding of their reporting role, and provide training to enhance staff awareness.
It is also important to evaluate organizational awareness of the program, employee understanding of the role they play in prevention through reporting, and to provide training opportunities to enhance staff awareness.
cite page 43 Step 2: Establish BTAM Program Policy and Procedures
Organizations should ensure all employees are trained to recognize concerning behavior and have avenues to report safety concerns.
Organizations should ensure that all employees are trained to recognize concerning behavior and have avenues through which they can report their safety concerns.
cite page 50 Step 4: Identify and Process Reports of Concerning Behavior
Organizations must train their workforce to recognize and report concerns when an individual or situation elicits concern for the safety of themselves or others.
Organizations must train their workforce to recognize and report their concerns when an individual or situation elicits concern for the safety of themselves or others.
cite page 50 Step 4: Identify and Process Reports of Concerning Behavior
A good guiding principle is that employees should be encouraged to report any observed behavior that makes them uncomfortable or concerned for their own or others' safety.
A good guiding principle is that employees should be encouraged to report any observed behavior that prompts them to feel uncomfortable or concerned for their own safety or the safety of others.
cite page 51 Step 4: Identify and Process Reports of Concerning Behavior
Employees should be given specific examples of the types of behavior that may prompt these concerns.
Employees should also be provided with specific examples of the types of behavior that may prompt these concerns.
cite page 51 Step 4: Identify and Process Reports of Concerning Behavior
Training and awareness campaigns should instruct stakeholders on how and what to report, using posters, brochures, online resources, and training events.
Training and awareness campaigns should be utilized to instruct relevant stakeholders on how and what to report.
cite page 55 Step 4: Identify and Process Reports of Concerning Behavior
Regular training and roleplaying exercises build staff verbal and non-verbal de-escalation skills to prevent escalating aggression.
Providing regular training and roleplaying exercises to build staff skills in verbal and non-verbal de-escalation techniques to prevent escalating aggression.
A trauma-informed care approach helps staff recognize and respond to signs of trauma in patients.
Using a trauma-informed care approach to help staff recognize and respond to signs of trauma in patients.
Training is essential for ensuring BTAM program success and workplace safety.
Training is essential for ensuring BTAM program success and workplace safety.
Educating all employees on the BTAM program can promote trust, buy-in, and the reporting of concerns by staff.
Educating all employees on the BTAM program can promote trust, buy-in, and the reporting of concerns by staff.
Why inferred Hedged with 'can promote'; a possible effect rather than a measured finding.
BTAM programs will not reach their full potential or will be underutilized if employees are not aware of the program, do not know what information to report or how to submit a report, and do not have trust in the process.
BTAM programs will not reach their full potential or will be underutilized if employees are not aware of the program, do not know what information to report or how to submit a report, and do not have trust in the process.
The report notes that prior guidance for other settings, such as K–12 schools, treats training and outreach as a best practice for bystander reporting.
Prior guidance for other settings, such as K–12 schools, emphasizes training and outreach as a best practice for enhancing bystander reporting.
Training can also help support a positive workplace climate by fostering a shared understanding of BTAM and how programming supports employee safety through prevention.
Training can also help support a positive workplace climate by fostering a shared understanding of BTAM
Why inferred Hedged with 'can also help'.
Organizations should invest in training that provides all employees with the knowledge and resources necessary for violence prevention.
Organizations should invest in training that provides all employees with the knowledge and resources necessary for violence prevention.
Workforce training programs should consider training availability and accessibility, content, frequency, and continuous messaging.
Workforce training programs should consider training availability and accessibility, content, frequency, and continuous messaging.
All employees should receive training on violence prevention efforts within their organization.
All employees should receive training on violence prevention efforts within their organization.
Training sessions must be accessible to employees to support program success.
Training sessions must be accessible to employees to support program success.
Organizations should determine the appropriate medium for the training material, such as in-person facilitation, an online module, or a combination.
Organizations should determine the appropriate medium for the training material
Training modules should be sensitive to employees' knowledge, experience, and time available.
Training modules should be sensitive to the employees' knowledge, experience, and time available.
Organizations may wish to consider the time employees spend on training modules, variance in primary speaking languages, and the audio and visual needs of the workforce.
organizations may wish to consider the time employees typically spend on training modules, variance in primary speaking languages, and the audio and visual needs of the workforce
The eighth step of the guidance is to provide training for all employees.
STEP 8: PROVIDE TRAINING FOR ALL EMPLOYEES
Organizations should consider the availability and accessibility, content, and frequency of training, and how to use continuous messaging so employees are educated and empowered to contribute to violence prevention.
Organizations should consider the availability and accessibility, content, and frequency of training, and how to use continuous messaging to ensure employees are educated and empowered to contribute to violence prevention efforts.
BTAM training for employees should be included within the larger workplace training curriculum.
BTAM training for employees should be included within the larger workplace training curriculum.
All employees should be regularly trained on workplace violence prevention.
All employees should be regularly trained on workplace violence prevention.
Organizations should deliver workplace violence prevention training during new employee orientation and establish cycles for refresher training.
Organizations should deliver workplace violence prevention training during new employee orientation and establish cycles for refresher training.
The organization has found these more intentional forms of raising awareness on workplace violence prevention to be more effective than the traditional all-service awareness training approach.
The organization has found these more intentional forms of raising awareness on workplace violence prevention to be more effective than the traditional all-service awareness training approach.
The organization has been intentional with the frequency of electronic communication, steering clear of oversaturating inboxes, and instead uses a combination of electronic communication and other types of messaging at the physical job site.
steering clear of oversaturating inboxes with messaging, and instead using a combination of electronic communication and other types of messaging at the physical job site
A healthcare organization moved from a broad all-service awareness training model to a tailored approach using small group sessions, personalized discussions, and team meetings.
A healthcare organization has shifted from a broad all-service awareness training model to a more tailored approach, utilizing small group sessions, personalized discussions, and team meetings to connect with personnel.
A healthcare system security director says the overall goal is to reduce fear through education, with situational awareness and response training as critical elements.
The overall goal is to reduce fear through education.
The global BTAM team reports its sessions were especially successful with middle management, who then advocated on the team's behalf.
These were really successful with middle management especially, who would then start to advocate on our behalf.
A security director at a major entertainment company says micro-learnings, short online videos distilled from training content, are among the most helpful tools for educating employees.
We have found micro-learnings to be one of the most helpful tools in educating the masses at our organization.
A security director at a major entertainment company reports that each of the company's micro-learning videos ranges in length from 9 to 12 minutes.
Each video ranges in length from 9-12 minutes.
The entertainment company says micro-learnings help it reach employees across multiple worksites and time zones.
These micro-learnings also help us reach employees across multiple worksites and time zones.
A security director for a healthcare system says enhancing situational awareness and training people on how to respond is critical.
Enhancing situational awareness and training people on how to respond is critical.
A BTAM team at a global organization said it ran successful awareness sessions with specific teams, including human resources and legal, identifying the concerns it looks for.
We did very successful awareness sessions where we got in front of specific teams—human resources, legal, and others—and we identified concerns we're looking for.
The BTAM team said it taught these groups not to wait for someone to physically assault someone else before acting.
We taught them how we don't want to wait for someone to punch someone else.
The BTAM team said it started these trainings four or five years ago and still gets contacted about them.
We started these trainings four or five years ago, and we still get contacted about them.
A security director at a major entertainment company said the company distills training content into short videos made available online.
We have been able to distill content into short videos that we make available online.
The security director said the videos help educate employees on important topics, including workplace violence prevention, in a timeframe compatible with their other tasks.
This is helpful in educating our employees on really important topics, including workplace violence prevention, in a timeframe that is conducive to other tasks they are managing.
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